Last Updated: March, 2023

Welcome to Maudo Electrical And Agro Allied Ltd This Return and Refund Policy outlines the terms under which you may request a return or refund for services obtained through our platform.

1. Scope of the Policy:

1.1. This policy applies to services provided by freelancers on our platform.

1.2. All refund requests are subject to review and approval by our platform.

2. Freelancer Services:

2.1. Freelancers on our platform are responsible for delivering services by the terms agreed upon with the client.

2.2. If you are dissatisfied with a freelancer’s services, we encourage you to communicate directly with the freelancer to resolve the issue.

3. Refund Requests:

3.1. Refund requests must be submitted within 7 days from the completion of the services.

3.2. To request a refund, please contact our support team at contact@maudoelectrical.live.

3.3. Refund requests will be reviewed on a case-by-case basis, and factors such as the quality of service, adherence to project specifications, and communication will be considered.

4. Grounds for Refund:

4.1. Refunds may be considered in the following situations:

• Services were not delivered or completed as agreed upon.
• The freelancer did not meet the specified quality standards.
• The freelancer did not adhere to the agreed-upon deadlines.

4.2. Refunds will not be granted for reasons unrelated to the quality of service, such as changes in project requirements or subjective dissatisfaction.

5. Refund Process:

5.1. Once a refund request is approved, the refund will be processed using the original payment method.

5.2. Refunds may take 21 business days to be credited to your account.

6. Dispute Resolution:

6.1. If there is a dispute regarding a refund, our platform will act as a mediator to facilitate communication between the freelancer and the client.

6.2. Our decision on refund disputes is final.

7. Changes to the Policy:

7.1. We reserve the right to update this Return and Refund Policy. Users will be notified of any changes, and continued use of the platform constitutes acceptance of the updated policy.

8. Contact Information:

If you have any questions about this Return and Refund Policy, please contact us at contact@maudoelectrical.live.